Get in Touch
Have questions about a trip or need help with a booking? Our team is available 24/7 to assist you.
Business information
The registered details of the business that operates this website and processes payments made on it.
- Brand name
- PackUrBag
- Legal business name
- MIND MASTERS AI SOLUTIONS PRIVATE LIMITED
- GSTIN
- 36AAUCM9507D2Z2
- Registered address
- Vallapuram, Wyra Mandal, Khammam District, Telangana 507304, India
- Support email
- mmaisolutions.pvt@gmail.com
- Support phone
- +91 22 6424 0837
Contact details
Phone
Registered address
Support hours: 24/7
Send us a message
What to include when you contact us
Most questions are about one specific booking, and the single thing that lets us find it quickly is the booking reference on your confirmation email or voucher. Sending that first, with the travel date and the name the booking was made in, saves a round trip.
- check_circleBooking reference — shown on the confirmation email, the e-ticket or voucher, and against the booking in your account.
- check_circleTravel date and route — the date you are travelling and the cities or property involved.
- check_circleLead passenger name — exactly as entered when the booking was made.
- check_circleWhat you need — a cancellation, a refund status, an invoice, or a correction.
Things you can do without contacting us
Several requests are faster to complete yourself than to ask about. Your bookings page lists every booking you have made and is where cancellations are started; the charge that applies is shown before a cancellation is confirmed, not after. Confirmations, e-tickets and vouchers can be downloaded again from the same place if the original email is lost.
For flight bookings, GST details can be entered during booking on the traveller details step. Where a fare requires them, that section opens automatically and has to be completed before payment.
Policies that govern a booking
What a cancellation refunds, how long a refund takes to reach your original payment method, how tickets and vouchers are delivered, and how your personal and payment information is handled are all set out in full on the policy pages. Those pages, not this one, are the authoritative statement of the terms your booking is made under.
- check_circleTerms & Conditions — the terms your booking is made under.
- check_circleRefunds & Cancellations — cancellation terms and how refunds are processed.
- check_circleShipping & Delivery — how tickets, e-tickets and vouchers are delivered.
- check_circlePrivacy Policy — what we collect and how it is protected.