Shipping & Delivery Policy

There is no consignment, no courier and no delivery address. Every booking made through this website is fulfilled electronically, so there are no shipping, handling or delivery charges of any kind — the amount shown to you before payment is the amount you pay.

• Flights — an e-ticket carrying the airline PNR, the ticket number for each traveller, and the full itinerary. This is what you present at check-in.
• Buses — a ticket carrying the operator's booking reference, your seat numbers and the boarding point with its reporting time.
• Hotels — a booking voucher carrying the hotel confirmation number, the room and board basis booked, and the check-in and check-out dates.

Each document is also available as a PDF against the booking in My Bookings, so you can download or re-print it at any time without contacting us.

Your document is issued as soon as the airline, bus operator or hotel confirms the booking, and is emailed immediately afterwards — in the ordinary case within a few minutes of payment. The confirmation page in your browser shows the booking reference at the same moment, so you are never left without proof of the booking while the email is in transit.

A supplier occasionally confirms more slowly. When that happens the booking is shown as in progress rather than confirmed, and the document is sent the moment the supplier responds. If the booking cannot be issued at all, you are refunded in full — see our Refunds & Cancellations policy.

Documents go to the email address entered on the booking form, which is why that field is worth checking before you pay. We cannot deliver a ticket to an address we were not given. If you entered the wrong one, contact us with your booking reference and we will resend to the correct address.

Check the spam or promotions folder first — automated ticket emails are filtered there more often than anywhere else. If it is not there, open My Bookings and download the document directly.

If neither works, email mmaisolutions.pvt@gmail.com or call +91 22 6424 0837 with your booking reference and we will resend it. A booking is never lost because an email failed to arrive: the supplier holds it against the reference either way.

Bookings can be made from anywhere, and are paid for in Indian Rupees (₹). The travel itself is carried out by the airline, bus operator or hotel on the dates and routes shown on your document, under their own conditions of carriage or accommodation.