Refunds & Cancellations

Open My Bookings in your account, select the booking and choose to cancel. Before anything is confirmed, we show you the cancellation charge that applies and the amount you will get back, so you can decide with the numbers in front of you.

If you cannot reach your booking online, email mmaisolutions.pvt@gmail.com or call +91 22 6424 0837 with your booking reference and we will do it for you.

Cancellation charges are set by the airline, bus operator or hotel — not by us. We pass on exactly what the supplier charges. Your refund is the amount you paid, minus the supplier's cancellation charge, minus any non-refundable component listed below.

• Flights — the airline's fare rules decide the charge, and it usually rises as departure approaches. We fetch the live charge from the airline and show it before you confirm. Some promotional and deep-discount fares are fully non-refundable, in which case only the refundable statutory taxes come back.
• Buses — the operator's slab applies, typically a percentage that increases closer to departure. Many operators do not permit cancellation at all within a few hours of departure.
• Hotels — each rate carries its own policy, shown on the room before you book. Free-cancellation rates are refunded in full up to the stated deadline; after it, the hotel charges either a percentage of the booking or a number of nights.

If your payment succeeds but the airline, bus operator or hotel does not issue the booking, you are refunded in full, automatically. You do not need to ask, and no cancellation charge applies — there was no booking to cancel. This is handled by our system as soon as the failure is confirmed.

Occasionally a supplier reports an outcome only after a delay. In that case the booking is held as "in progress" rather than being cancelled, so that you are never charged for a ticket you did not get, and never refunded for one that was in fact issued. We resolve these within one working day and contact you either way.

Some suppliers — bus operators in particular — accept a cancellation request and confirm the final refund only afterwards. Your booking will show as cancellation requested until they confirm. We do not quote a refund figure until the supplier has given us one, because a number we invent would be a number we cannot honour.

• Refunds always go back to the original payment method — the same card, UPI ID, wallet or bank account you paid from. We cannot redirect a refund elsewhere.
• We initiate the refund as soon as the cancellation is confirmed by the supplier, usually the same working day.
• Your bank or card issuer then takes 5-9 working days to credit it. That part is outside our control.
• The refund appears against the original transaction on your statement, sometimes as a separate credit line.

• Supplier cancellation charges, as described above.
• Charges for a no-show — if you do not travel and do not cancel beforehand, most fares and rates retain the full amount.
• Optional extras already delivered or non-refundable by the supplier, such as seat, meal or baggage add-ons on some fares.
• Bookings cancelled directly with the airline, operator or hotel rather than through us — we cannot process a refund for a booking we were not asked to cancel.

Date, time or traveller changes depend entirely on whether the supplier permits them and on the difference in fare. Where a change is not permitted, the only route is to cancel under this policy and rebook. Name corrections after ticketing are refused by most airlines, so please check spellings before you pay — see our Terms & Conditions.

The status of every cancellation and refund is visible against the booking in My Bookings. If a refund has not reached you within the window above, contact us with your booking reference and we will trace it with the payment gateway.