Privacy Policy

• Account details — your name, email address and mobile number, so we can identify you and send booking confirmations.
• Traveller details — the name, date of birth, gender and, where the journey requires it, passport or ID details of each traveller on a booking. Airlines and hotels require these to issue a ticket or register a stay.
• Booking and payment records — what you booked, what you paid, and the payment reference returned by our gateway.
• Technical data — IP address, device and browser information, and pages visited, used to keep the service secure and working.

We do not collect or store your full card number, CVV or UPI PIN. Those are entered directly into our payment gateway's own secure checkout and never reach our servers.

• To search for, make, change and cancel your bookings.
• To take payment and to process refunds back to your original payment method.
• To send booking confirmations, e-tickets, vouchers and cancellation updates.
• To answer your support requests.
• To detect and prevent fraud and misuse of the platform.
• To meet legal, tax and regulatory obligations.

We share only what is necessary, and only with parties who need it to deliver your booking:

• Airlines, bus operators and hotels — traveller names and the details required to issue and honour your booking.
• Our booking and payment technology providers, who process data on our instructions.
• Law enforcement or regulators, where we are legally required to disclose.

We do not sell your personal information, and we do not share it for third-party advertising.

We use cookies and browser storage to keep you signed in, to remember a search you have started so you do not lose it, and to understand how the site is used so we can improve it. You can clear or block these in your browser, though parts of the booking flow will stop working if you do.

Booking, payment and invoice records are kept for as long as tax and accounting law requires. Search history and other operational data are kept only briefly and then removed automatically. Account details are kept while your account is open, and are deleted when you delete it — see "Deleting your account" below for exactly what that removes and what has to stay.

You can delete your account yourself, at any time, from inside the app or on this website: open My Account, choose Delete Account, and confirm. You do not need to contact us, and you do not need to ask our permission.

There is also a public page explaining the whole process, which you can read without signing in: packurbag.in/delete-account.

What we delete. When you delete your account we permanently remove:

• Your saved travellers — including any passport number, passport dates, PAN and date of birth you saved to make future bookings faster.
• Your saved hotels.
• Your account profile — your name, email address and mobile number.
• Your sign-in credential, so the account can no longer be used to sign in by any method.
• Your saved sessions and sign-in tokens.
• The link between your account and your past searches, which then remain only as anonymous usage data.

What we keep, and why. Deleting your account does not delete your booking history. Bookings you have already made, the payments taken against them, any refunds issued, cancellation requests, and the related invoices and accounting entries are all retained for as long as tax and accounting law requires — the same period described under "How long we keep it" above.

We keep them because we are required to: they are the business's books of account, and they are also what lets us process a refund or a payment dispute that arrives after you have gone. Travellers' details that were submitted as part of a specific booking stay attached to that booking as well, because they form part of the ticket or reservation that was issued.

What we do instead is unlink those records from you. Once your account is deleted they no longer carry your name, email address or mobile number, and the account they refer to holds no personal details and cannot be signed into.

Our airline, bus, hotel and payment partners keep their own records under their own retention rules. We can delete what is in our systems; we cannot delete what is in theirs.

If you have an active booking. If a booking of yours has not finished — awaiting payment, being confirmed, on hold, confirmed with travel still ahead, or with a cancellation in progress — we will not delete the account yet, and we will tell you which bookings are involved. This is protective rather than obstructive: a live booking needs an account behind it so that you can still change or cancel it, so we can send your ticket or voucher, and so any refund has somewhere to go. Complete or cancel those bookings, then delete the account.

If you cannot complete it. If the steps above do not work for you — for example you have lost access to the email address or mobile number on the account — email mmaisolutions.pvt@gmail.com or call +91 22 6424 0837. We will verify who you are before deleting anything, because acting on an unverified request would let someone else delete your account.

The site is served over HTTPS, supplier credentials and sensitive fields are encrypted at rest, and access to production data is restricted to the people who need it. No system can promise perfect security, but we treat traveller identity documents with the care they deserve.

• You can ask for a copy of the personal information we hold about you.
• You can ask us to correct anything inaccurate.
• You can delete your account yourself at any time from My Account, which removes your personal details and everything we are not required to keep — see "Deleting your account" above.
• You can opt out of non-essential email at any time; booking confirmations and cancellation notices will still be sent, as they are part of the service.

To exercise any of these, email mmaisolutions.pvt@gmail.com from the address on your account.

This service is not intended for use by anyone under 18. Children can of course be included as travellers on a booking made by an adult.

We will update this page when our practices change, and the date at the top will tell you when it last happened.